Your satisfaction is our long-term pursuit and concern. We want you to shop safely. This is why we offer guarantees to ensure that you receive your item on time and as described.
Everyone who has ordered in our store receives the following guarantees:
Full refund if you don't receive your order.
You will receive a full refund if your order does not arrive within the delivery time promised by our shop.
Full or partial refund if item does not match description.
If your item is significantly different from the product description, you can A: return it and get a full refund, or B: get a partial refund and keep the item.
A full refund is not possible in the following circumstances:
- Your order did not arrive due to factors that you can control (e.g. providing the wrong delivery address).
- Your order did not arrive due to exceptional circumstances beyond the control of our Sport Us Store (i.e. not cleared by customs, delayed by a natural disaster).
You can submit a refund request by sending a message on the Contact Us page or through your PayPal account.